Hi, Our elation changed to dread when one of our suitcases failed to appear at the baggage carousel during a family vacation in Paris. We weren't sure who to call or where to go because we were exhausted from the travel. After a friend recommended using AirlineCityOffices, I was able to obtain the local airline office's contact information in a matter of minutes. The personnel was courteous and quickly found the missing bags. They even made arrangements for delivery to our hotel the next day. AirlineCityOffices made it possible for us to unwind and enjoy the journey stress-free.